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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Pamela Yamasato Ishihara

Pamela Yamasato Ishihara

December 28, 2024

1  out of  5
rating by Pamela Yamasato Ishihara
"I would be careful about this person and this office screwed me over. I was in divorce and my ex did all the insurance, I was in shock when my agent was terrified , so terrified that she quit . She said he’s waiting for me to die . A 250,000 life policy that I could not use or agents did not tell me how ? I left this office and to find out I got moved back to nahoku my husbands agent and I did not approve to change Insurance is a secured thing you buy because it covers you I was not knowledgeable in insurance and I did not know how to claim anything . At the end I lost the policy and they did not advise to save it and it was paid fully just because I could not pay due to financial abuse I am displaced and my ex did nothing to help me ! He made it impossible to have me house my own kids and I was married over10 years. He had brainwashed my kids to think I’m stupid and I left . It’s been nothing but sorrow for me and I keep finding out stuff he did that is wrong . Insurance at state farm ripped me off and they won’t tell you to claim if you can cause they don’t want to pay . Get you stuff out and go somewhere else"
We responded:
"Dear Pamela, I believe this review is not warranted, as you have not been a customer of our office for the past eight years. None of the experiences you mentioned occurred with our agency. I recall that during your divorce, you chose to transfer to another office on Oahu, and your policies have not returned to us since then. It seems there may be some confusion regarding your experiences. I have reported this review to Google to ensure accurate information is reflected for our business. If you need assistance, I encourage you to reach out directly to your current agent. Best regards, Nahoku Ahlo"
Profile photo of Maize Edayan-Travis (UKU)

Maize Edayan-Travis (UKU)

December 17, 2024

5  out of  5
rating by Maize Edayan-Travis (UKU)
"Thank you State Farm Insurance Wahiawa. Agent Akila Arecchi. I've always felt like family. Every need is directed with quick service , hospitality and knowledge. You enter stressed and leave relieved . This is my personal experience with State Farm Insurance Wahiawa. Thank you All and Keep up the great job and amazing hospitality. 👍🏼👍🏼👍🏼🤙🏾"
We responded:
"Thank you so much for your kind words and five-star review! We’re thrilled to hear that Akila’s warmth and dedication made such a positive impact on your experience. At our agency, we strive to created an environment where everyone feels welcome, valued, and cared for, so it’s wonderful to know that Akila helped make things less stressful for you. Your trust means the world to us, and we thank you for being a part of our Ohana. "
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Angie Smith

November 7, 2024

5  out of  5
rating by Angie Smith
"This office is the bomb! Excellent customer service and efficiency! Akila is awesome and I'm sure the rest of the staff is the same. My dad's premium went up slightly by moving to this company and this particular office, but the outstanding customer service offsets the tad bit of increase. So worth it. So if you're looking for change in your insurance plans, check out State Farm Wahiawa Branch - Nahoku Ahlo. You won't be disappointed! A very satisfied, Windward side customer."
We responded:
"Angie, thank you so much for your fantastic review! We’re thrilled to hear that you had a five-star experience with our team. Akila, our incredible manager, always goes above and beyond to ensure our clients receive the best possible service. We’re proud to have such a dedicated manager who genuinely cares about meeting your needs and making the process smooth and stress-free. Your satisfaction is our priority, and it’s wonderful to know Akila’s hard work made a difference. We look forward to continuing to provide you with outstanding service. Thank you for choosing our agency and trusting us with yours and your dad’s insurance needs. "
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Anuhea Sylva

September 24, 2024

5  out of  5
rating by Anuhea Sylva
"The Statefarm office of Nahoku Ahlo has been providing us great insurance coverage for our needs for several years now. They've always been persistent in sending out our new insurance info and billing us accordingly. I've never had any issues with my service and they are always prompt to help me. Even if I have to leave a message, they always call me back which many companies fail to do. Today, I was especially impress with the service I received from Kemberly Cortez. I had just purchased a brand new car and needed to remove the old vehicle and add the new one to my policy. She was very friendly, professional, knowledgeable and quick! There were a few times I had to reach out to her because of the changes the car dealership required to my documentations, she promptly answered my calls/emails and within a minute she was able to correct, prepare and email me everything I needed. Kem's speed and efficiency cut down into the timely process it can takes to purchase a brand new vehicle. I sincerely appreciate her assistance today and I'm happy to work with Nahoku Ahlo's Statefarm agents like Kem."
We responded:
"Thank you so much for your fantastic review and for taking the time to share your experience with us! We're thrilled to hear that Kem provided such excellent service during your new car purchase—congratulations on the new ride! We take pride in making sure our customers feel supported every step of the way, and it's wonderful to know that Kem made your experience a positive one. If you ever need anything else, don't hesitate to reach out. We're always here to help! Again, Mahalo for taking time to leave this review. It will be shared at our next team meeting so we can recognize Kem for a job well done! We appreciate you!!"
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Yvonne Mcevoy

June 10, 2024

5  out of  5
rating by Yvonne Mcevoy
"Kimberly Cortez was amazing in helping me today always representing the Spirit of Aloha. Mahalo for all you do"
We responded:
"Aloha Yvonne, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with Kem ☺️!!! Our team is dedicated to providing excellent service and support, and it's always rewarding to hear that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! MAHALO!"
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Martha Lanoza

March 6, 2024

5  out of  5
rating by Martha Lanoza
"If you have a small business I would recommend State Farm in Wahiawa. They are way lower price wise and provide comparable coverage. Give them a call they can walk you through everything you need."
We responded:
"Google reviews from another small business owner means so much! Thank you for taking the time to share how our business policy compares to other companies. Look forward to seeing you at the upcoming Pineapple festival! Hoping it’s a beautiful day and you sell out quickly! "
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Ogg Girl

February 24, 2024

5  out of  5
rating by Ogg Girl
"Ranya was excellent with researching my problem with un/underinsured coverage defaulting back to the minimum. She was very patient with me and professional with our conversation and followup. Thank you, Ranya!"
We responded:
"Receiving five star reviews are always, always, always appreciated. I do need to admit, it makes it extra special and extra awesome when someone is personally recognized for their service. We will make sure to read your review at our next team meeting so all will know of the way Ranya handled the situation and interacted with you. Mahalo for taking the time to provide this wonderful feedback. Have a great weekend and thank you for being such a loyal customer. "
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mcalenn sales

February 13, 2024

5  out of  5
rating by mcalenn sales
"Great service! Thank you Akila Arecchi"
We responded:
"Receiving a 5 star review always makes our day and having our Manager, Akila personally named makes it even more special. We truly appreciate you…thank you!!!"
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harry waa

January 30, 2024

5  out of  5
rating by harry waa
"Quick and courteous!! Straight to it and with out delay! Mahalo Kim🤙🏽"
We responded:
"Thank you so much for your kind words! We're thrilled to know you had a five-star experience with Kem. Your satisfaction is our top priority and we appreciate you leaving this review. MAHALO!"
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Goddess

November 8, 2023

5  out of  5
rating by Goddess
"Great customer service and knowledgeable team ."
We responded:
"So delighted to see your five-star review! Your feedback motivates us to keep exceeding expectations and we sincerely thank you for taking the time to leave us this review! Mahalo 🌸"
Profile photo of Julianne Reedich

Julianne Reedich

November 6, 2023

5  out of  5
rating by Julianne Reedich
"The workers were kind and considerate- they never tried to run loops around me or take advantage of the fact this was my first experience with insurance of any kind. Thankyou for the aloha! These guys do their job- and do it to the best of their abilities."
We responded:
"Hi Julianne, your review made our day as it describes exactly how we want our customers to feel. We truly care and want to be here for you to answer questions and educate, while making sure we do so with Aloha. Thank you for trusting our agency for your first insurance needs!!!"
Profile photo of Buzz Feng

Buzz Feng

September 20, 2023

5  out of  5
rating by Buzz Feng
"Ahlo State Farm is always polite, professional, and responsive. My wife and I have been with them many years now and they have never disappointed us, not even once."
We responded:
"Thank you so very much for taking the time to leave us a fantastic 5-star review! We truly appreciate your kind words and your support. It's customers like you who make our job a pleasure. We're thrilled to hear that you had a great experience with our agency. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you again. Thanks again for choosing us, and we hope to continue exceeding your expectations in the future! Mahalo!!!"
Profile photo of Lisa Miller

Lisa Miller

September 5, 2023

5  out of  5
rating by Lisa Miller
"Agency is very attentive and has great communication."
We responded:
"Aloha Lisa, Mahalo very much for sharing your five-star review on Google! We are delighted to hear about your positive experience. Your feedback is immensely valuable and motivating for our team. If you ever have any questions, don’t hesitate to call/text/email, we’ll respond to them all. We look forward to serving you again in the future!"
Profile photo of Rachel Entendencia-Garay

Rachel Entendencia-Garay

July 13, 2023

5  out of  5
rating by Rachel Entendencia-Garay
"Akila answered all my questions regarding my business, he prepared me a great insurance package that will help me to protect my business. The atmosphere was calm and inviting, another agent asked if we needed refreshments, I am not accustomed to this and felt like I was in a movie in some fancy business office. It felt really good! Thank you for taking the time to tailor my insurance needs. I appreciate ALL of you. Mahalo Ke Akua!"
We responded:
"Wow thank you for such a wonderful review. We are so happy we could insure your new business and we certainly wish you all the success!!! We also want to say a special shout out to your mom for referring you to our office. MAHALO!!!"
Profile photo of Bryce Phillips

Bryce Phillips

July 8, 2023

5  out of  5
rating by Bryce Phillips
"Nahoku Ahlo State Farm provides the best insurance and customer service I've ever had. Ranya is such a warm, thoughtful and helpful sales representative. In fact, everyone in the office is so helpful and kind - feels like family. I highly recommend them to ANYONE looking to get auto, homeowners, life insurance or any other plan they may be looking for."
We responded:
"Hi Bryce, what an incredibly thoughtful review. I totally agree with everything you said about Ranya. She has the most welcoming vibe and is such a happy person. I know she enjoys when you come to the office. Please stop by and visit us more often!"
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Edward Oshita

June 26, 2023

5  out of  5
rating by Edward Oshita
"Very satisfied with friendly and efficient service"
We responded:
"Your review surely brightened our day. Thank you for insuring your car and home with us — we really appreciate you and your family!"
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d. Raq

June 12, 2023

5  out of  5
rating by d. Raq
"Service preformed promptly and professional. Thank you very much Kemberly Cortez. I appreciate you."
We responded:
"Mahalo for your 5star review and a special thank you for doing a shout out to Kem. She’s such a valuable member of our team and I’ll be sure she sees your review and knows how much you appreciated her service. "
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pamela landrum

May 25, 2023

5  out of  5
rating by pamela landrum
"Great service with a smile! Thank you State Farm for having a Great Staff. You make my job easier! Much Appreciated!"
We responded:
"Your review made us all smile :)!!! Mahalo, Mahalo, Mahalo!!!"
Profile photo of Steve T

Steve T

March 15, 2023

5  out of  5
rating by Steve T
"Great customer service. Friendly agents. 🤙"
We responded:
"Wow Steve, it’s amazing to receive your 5 star review. We appreciate you very very much!!! MAHALO!"
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Robert Wright

February 9, 2023

5  out of  5
rating by Robert Wright
"Kayla was very helpful, knowledgeable, responsive, and efficient."
We responded:
"Mahalo Robert for sharing your experience and leaving this 5 star review for Kayla!! You are appreciated!!!"
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Barbara

February 1, 2023

5  out of  5
rating by Barbara
"Akila from State Farm gave me a quote that was more than 50% less than my insurance company. I was with that company for decades. Needless to say, I'm no longer with them. Akila was patient and gave me a fair comparison without any pressure to switch. And I want to add that I was seriously thinking of getting rid of my car before calling State Farm. I am so grateful that I checked them out when the quote from my old company was too high. Everything was done fast, easy, and over the phone within an hour's time. I highly recommend them! Mahalo again, Akila!"
We responded:
"Oh Barbara, thank you so much for giving our office a chance, for making the switch and then to go above and beyond by leaving this review. I’ll make sure to read your review at our Team Meeting tomorrow and recognize Akila! Welcome to our family!!"
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Brian Ish

January 4, 2023

5  out of  5
rating by Brian Ish
"Kayla provided me with excellent service. She was extremely patient with me handling all of my questions. She also educated me so I was able to get the right insurance for me. I would, without a doubt, recommend Kayla and her agency."
We responded:
"Thank you so much Brian for starting off 2023 with a 5 star review for Kayla! Our agency really enjoys educating as insurance can sometimes be so confusing. So happy you found that helpful!! Happy New Year!"
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Martin Webber

January 1, 2023

5  out of  5
rating by Martin Webber
"Took all of maybe 20 min for them to find my State Farm account from another state and get my Hawaii insurance"
We responded:
"This is certainly the best way to start a new year! Receiving 5 stars are always appreciated but this being the first thing I read in 2023 just made this holiday even more special!! Thank you so very much for choosing our agency, for taking the time to do this review and most especially we all want to welcome you to Hawaii!!!"
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Alyssa Espiritu

December 13, 2022

5  out of  5
rating by Alyssa Espiritu
"Kayla provided awesome customer service and product knowledge. She was very professional and easy to speak with. She understood what I needed right away. Highly recommend Kayla and this agency!"
We responded:
"Thank you so much for this awesome 5star review. Kayla took a leave when she had her baby and we are so happy she’s back. I’ll make sure to share your review with her — I’m sure it’ll make her day! Happy Holidays :)"
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derek pattle

December 13, 2022

5  out of  5
rating by derek pattle
"Kayla is by far the sweetest and most helpful insurance sales rep I have ever worked with! Always pleasant and polite and willing to help. I will be recommending State Farm to all of my friends!"
We responded:
"Thank you Derek for this review and for recommending State Farm to your friends! Reviews and referrals are the best things one can do for our agency! MAHALO!"